This technique facilitates to show abstract ideas, services or experiences on a more concrete way. Based on the comic stories, a storyboard is a group of sketches developed in sequence that show all the steps, situations contexts an people that will make the solution /concept real. As a narration, it shows the experience of the user with our solution and how the idea proposed generates value for them.
Divide the process or situation you want to show to the user in small steps. Map out the user experience before, during and after using the product or service ideated.
Write each step bellow a box, following a sequence order.
Check with the group whether there is a step missing in order to understand the situation.
Select the necessary items from the image library provided to represent each situation.
Remember to describe the change on the user’s perceptions, her/his needs and expectations and the barriers the user confronts during the whole experience. Adding bubbles with conversations and thoughts will help you show it.
Check if the sequence created shows all the important interactions of the user with your idea or concept developed and add or subtract boxes if necessary.
Prepare a list of main topics to observe and question the user in the moment of showing the storyboard, such as: Do you feel identified with the situation? Is this story appealing to you? How can the solution be modified to better cover your needs or expectations?
How to use this tool
Select the items on the library that will help you build the step of the process you want to show
Drag the items to the corresponding box following the order of the story to be told
Add the necessary texts and conversation bubbles to represent specific conversation or actions happening on each box.